Terms of Use

Tilápia IA — SaaS Aquaculture Management Platform · Last updated: February 2026

Notice: This document is a draft for legal review before final publication.

1. Acceptance of Terms

By accessing or using the Tilápia IA platform ("Platform"), the user ("You") fully agrees to these Terms of Use. If you do not agree, stop using it immediately.

2. Service Description

The Platform is a SaaS fish farming management system that offers:

Management of tanks, batches and production cycles
Environmental monitoring (IoT) and real-time alerts
Traceability and regulatory compliance (GTA, RAPP)
Financial and operational reports
Artificial intelligence for feeding optimization (when enabled in the plan)

3. Plans and Subscription

3.1. The Platform is offered in tiered plans (Starter, Pro, Business, Enterprise), each with limits on tanks, features and support levels.

3.2. The Starter plan is free, with feature limitations.

3.3. Paid plans are billed monthly via Stripe. PIX and boleto may be available depending on regional configuration.

3.4. Plan upgrades are immediate; downgrades take effect in the next billing cycle. Data exceeding the new plan limit will be kept in read-only mode for 90 days.

3.5. Right of withdrawal. For purchases made over the internet, you may withdraw from the contract within 7 (seven) calendar days, counted from the date of the first confirmed payment of the subscription, without having to give a reason.

3.6. If the right of withdrawal is exercised within the period, the amounts paid during that period will be refunded in full, to the same payment method used, and the subscription will be cancelled immediately. The time for the credit to appear on the card statement or bank account depends on the card issuer or bank. For payments by boleto, the refund may require the holder's bank details and manual processing.

3.7. To exercise the right of withdrawal, use the “Exercise right of withdrawal” button on the subscription (Billing) screen of the Platform, available to the account administrator while the period is open, or write to suporte@tilapia.ia.br within the period.

3.8. Once the withdrawal period has ended, the subscription can still be cancelled at any time (clause 10.1), taking effect at the end of the current billing period.

4. Registration and Account Security

4.1. You are responsible for keeping your credentials confidential.

4.2. Passwords are stored with Argon2id hashing; the Platform never requests your password by email or phone.

4.3. MFA (multi-factor authentication) is available on all plans and is mandatory for Enterprise accounts.

4.4. Immediately report any unauthorized use via seguranca@tilapia.ia.br.

5. Acceptable Use

The following is prohibited:

Using the Platform for illegal or unauthorized purposes
Attempting to access data of other customers (tenants)
Reverse engineering, automated scraping or data mining
Uploading malware or malicious content
Exceeding reasonable use limits (Fair Use) of the contracted plan

6. Intellectual Property

6.1. The Platform, including code, design, brand and documentation, is the exclusive property of the operator.

6.2. The data you enter remains your property. The Platform processes it exclusively to provide the contracted service (processor role under the LGPD).

6.3. Aggregated and anonymized data may be used to improve the service and for sector benchmarking, without individual identification.

7. Privacy and Data Protection

The processing of personal data is described in the Privacy Policy, which is an integral part of these Terms.

8. Availability and SLA

8.1. The Platform's target availability varies by plan and is described in the SLA.

8.2. Scheduled maintenance will be announced at least 48 hours in advance and, whenever possible, performed during low-usage hours.

8.3. The Platform is not liable for unavailability caused by force majeure, infrastructure provider failure or misuse.

9. Limitation of Liability

9.1. The Platform's total liability in any case shall not exceed the amount paid by the customer in the last 12 months of contract.

9.2. The Platform is not liable for indirect, incidental, consequential damages or lost profits.

9.3. The Platform does not replace professional veterinary, environmental or regulatory advice.

10. Termination

10.1. You may cancel your account at any time via Data Subject Portal or by contacting support.

10.2. After cancellation, your data will be retained for 30 days (recovery period) and then permanently deleted, except where retention is required by law (tax data: 5–11 years per legislation).

10.3. The Platform may suspend or terminate accounts that violate these Terms, with 15 days' prior notice (except in case of serious violation).

11. Changes to the Terms

We reserve the right to change these Terms. Substantial changes will be announced at least 30 days in advance. Continued use after the notice period constitutes acceptance of the new terms.